Membership and Operations Coordinator

Washington, DC
Full-time, non-exempt

Position Overview
Reporting to the Director of Finn Church Aid Americas, the Membership and Operations Coordinator supports membership development and member relations for the Network for Religious and Traditional Peacemakers (Network) by implementing strategies and initiatives to recruit and retain members. The Coordinator serves as the first line of contact for prospective member inquiries and is critical in increasing engagement by current members. Additionally, the Coordinator provides administrative support to DC-based staff and is responsible for general office operations, including coordinating event logistics, data entry, and invoice processing. The role requires strong self-direction and significant interaction with members, prospects and staff. The incumbent will be employed by FCA Americas but seconded to the Network for Religious and Traditional Peacemakers.

Membership Coordination Responsibilities (70%)
• Develop membership criteria and process for membership, including a standard application form.
• Identify prospective members and respond to inquiries concerning membership and benefits.
• Establish a membership advisory group with respective terms of reference and coordinate its activities.
• Maintain superior relationships with prospective and existing members through exceptional customer service by phone, in person, and email.
• Represent the Network and conduct in‐person outreach at events, one‐on‐one meetings and other opportunities as needed. May include evening and weekend events.
• Develop and ultimately coordinate the onboarding process for new members to include the distribution of new member materials and the scheduling of orientation sessions with the Executive Director.
• Serve as the liaison to Network staff for membership activities.
• Work with the Communications Coordinator and colleagues in Helsinki to develop relevant collateral materials (print and electronic) for Network programs and initiatives.
• Stay apprised of Network activities, policies, and services to respond to inquiries.
• Perform the essential functions of the position, and other responsibilities as may be assigned by Director(s).

Operations Coordination Responsibilities (30%)
• Coordinate general office operations, including answering phones, ordering supplies, processing invoices / payment orders, completing expense reports for Director(s).
• Assist colleagues in New York and Helsinki in the planning and coordination of US-based missions and events including roundtables, briefings, etc.
• Maintain filing system and records, including membership files, historical copies of outgoing communications (newsletters, invitations, emails, photos / video, etc.).
• Support staff including taking notes during meetings and managing job postings.

Qualifications and Requirements
• A bachelor’s degree and 3-5 years of membership experience at an association or NGO is required.
• Substantial familiarity with nonprofit membership best practices, tools, and techniques and with organizations in the peace-building and international development sectors.
• Ability to communicate with individuals / organization in an enthusiastic, passionate, and persuasive manner to promote Network membership.
• Ability to deal effectively and tactfully with a wide variety of people in correspondence, on the telephone, and in person.
• Possess a strong attention to detail, high standards, and a passion for accuracy, especially error‐free data entry and writing.
• Demonstrate excellent interpersonal skills, independent and pro-active way of working/problem-solving.
• Fluency in English is essential; knowledge of other languages is an asset.
• Unpredictable working hours and frequent travel may be required.
• Must be authorized to work in the United States.

Essential Knowledge/Skills Required
Ability to work both independently and as part of a small team, with capacity to receive and accept constructive feedback, take initiative, proactively manage work, and demonstrate solid problem-solving skills. Sound organizational skills and the ability to meet deadlines under pressure is essential. Must be able to quickly grasp and accurately implement conceptual plans in a timely manner with attention to detail. Must possess a high level of individual initiative and creativity. Excellent English verbal and written communication skills a must, with proficiency in Microsoft Office (Outlook, MS Word, Excel and PowerPoint) and Adobe Photoshop. Must be an enthusiastic, outgoing and self-motivated team player who enjoys helping others.

Organization Overview
The Network for Religious and Traditional Peacemakers (the Network) was founded in 2013 as a concrete response to the growing awareness among peace mediation organization and the United Nations, that religious and traditional actors are vital, but underutilized, actors in peacemaking processes. Since its founding, the Network has grown into a community of peacemakers ranging from grassroots religious and traditional actors to international NGOs, think tanks, and academic institutions. The Network strengthens peacemaking through collaboratively supporting the positive role of religious and traditional actors in peacebuilding processes and through connecting them to national and international peacebuilders. Since its founding, the Network Secretariat has been hosted by Finn Church Aid (FCA), Finland’s largest development agency and provider of humanitarian aid, while the steering body of the Network, the Core Group, consist of variety of actors from UN Agencies to the Organization of Islamic Cooperation, Religions for Peace, and KAICIID Dialogue Center.

To apply, please submit a resume and a cover letter to detailing your interest in the Network and your relevant experience working with membership programs. Candidates will be considered on a rolling basis.

FCA Americas is an equal-opportunity employer that is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, physical or mental disability, marital status, veteran status, or other factors protected by law. Successful completion of a background investigation is required.